Countries: United States and Worldwide
Accept Returns: Yes
Return Window: 30 Days From Delivery Date
Return Method: By Mail
Returned Product: Should be new and not Used
Restocking Fee: 10% of Product Price
Return Shipping Costs:
For defective products (incorrect, carrier-damaged, or defective): Actual Cost of return Shipping
For customer remorse (wrong product, fit issues, or no longer wanted): Actual Cost of return Shipping
At Faux-LeatherJackets, we are committed to ensuring your satisfaction with our products. Please read our Refund and Returns Policy carefully to understand how we handle returns, refunds, and order cancellations.
Refund and Returns Process:
- Reporting an Issue: If you encounter any issues with your order, please inform us within 7 days, accompanied by a photo of the product, so we can address the problem. We will only accept return requests within this period.
- Returns Eligibility: To be eligible for a return, the product must be in new, unused condition.
- Excluded Items: Please note that discounted items, custom-made jackets, and items on sale are non-returnable and non-refundable.
- Order Cancellation: If you wish to cancel your order, please contact us at firstname.lastname@example.org within 3 days of placing your order for a full refund. Orders canceled after 3 days or once they have been manufactured or dispatched may be subject to a 25% deduction.
- Size Chart and Customization: Ensure you refer to our size chart before ordering, as we cannot accommodate changes in product size or specifications after 3 days from order placement.
- Custom Duties: Please be aware that customs duties, laws, and regulations vary by country. We mark shipments as “Free Shipping” in the UK, USA, and Canada, but customers are responsible for any applicable customs duties.
- Refund Options: We offer the following refund options:
- Money-Back (Same method used for payment, e.g., PayPal)
- Discount on the next purchase (up to 50%)
- Gift Voucher (usable for your next purchase)
- The cost and safety of goods are your responsibility until they reach us, so we recommend insuring the parcel for the value of the goods and keeping all delivery records for security purposes.
- Make sure to include the original invoice with your return and quote your order reference number in all correspondence.
- If you receive an incorrect or faulty product, please contact us at email@example.com immediately, providing your order number and details of the issue. We will guide you on the return process.
We value your trust and aim to provide you with the best service possible. If you have any questions or need further assistance, please don’t hesitate to contact us at firstname.lastname@example.org. Thank you for choosing Faux-LeatherJackets.
Effective Date: Febuaray 05, 2021
Note: You will not get free shipping if the state charges any custom duties on the shipment. The buyer is liable to pay all the duties, not the seller.