We at Faux Leather aim to provide you with the best possible delivery experience. Our orders are delivered within 3-8 working days, and we keep our customers informed about the status of their order via email. Due to the current situation, some orders may experience slight delays, but we assure you that we will do our best to deliver your order on time. If your product does not arrive within the given time frame, please reach out to us at firstname.lastname@example.org, and we will be happy to assist you.
Our faux leather products are stored in warehouses located in the USA, UK, Canada, Australia and Europe. We choose the fastest shipping route to deliver the products to our customers. We use trusted shipping carriers like UPS, USPS, DHL and FedEx to ensure the safe and timely delivery of our products. We provide tracking details once the product is shipped so that you can track your order and stay updated with the progress of your shipment.
Once your product is shipped, we will send you the tracking details via email and SMS so that you can track your order. Alternatively, you can also check the shipping status on our tracking page.
If you are not available at the delivery location at the time of arrival, please notify someone to pick it up and sign the order for you or contact the courier service to reschedule the shipment.
In Case of Damage/Defect:
We strive to provide you with high-quality, flawless faux leather products. However, if on a rare occasion, the item is damaged during the shipment process, you can initiate the exchange process with our easy return and exchange policy. Please reach out to our customer support team at email@example.com, and we will assist you with the return and exchange process.